Thank you for choosing MonsElena!
1. Subscription Services:
Upon successful payment, users receive access to monsoon forecast data and updates for the subscription period selected.
2. Cancellation:
- Subscriptions can be cancelled at any time by contacting our support team.
- Cancellations will prevent future renewals but will not refund the current active subscription.
3. Refund Policy:
- As our forecasts are scientific products delivered digitally, we do not offer refunds once the service has been activated and accessed.
- In cases of accidental multiple payments, erroneous charges, or technical errors, refunds will be considered on a case-by-case basis after review.
4. Refund Processing:
Approved refunds will be processed within 7-10 business days to the original payment method.
5. Contact for Cancellation/Refund:
For cancellation and refund requests, please write to support@elenasurovyatkina.com with your subscription ID and registered email address.